Opel Privacy & Cookies policy

This website is operated by [with Alfahim Motors – Opel Dubai] (“Opel”) as the controller. All other microsites operated by [with Alfahim Motors – Opel Dubai] are hosted in Europe by our IT supplier MRM (Frankfurt am Main, Germany). The registered office of [Alfahim Motors – Opel Dubai] is situated in [Dubai at Shaikh Zayed Road, No.2 Bahwan Center] at [Alfahim Motors – Opel Dubai].

Please read this policy carefully before using this website because it explains how we will process personal data and how we use cookies. Using this website indicates that you accept this policy.

1. Types of data being processed / links to other websites

2. Information about the processing of personal data

3. Use of cookies

4. Web beacons and pixels

5. Tracking and analysis

6. Re-targeting

7. Cookies which we use

8. Enabling and disabling cookies and similar technologies

9. Interaction with social media networks

10. Your rights

11. Changes to the privacy policy

12. Contacting us

Opel cares about your privacy. We collect and process various types of personal data via this website. This includes:

Information you provide to us when registering, requesting and using our services and our website, such as name, address, e-mail address, as well as image files uploaded by you as a user.
Information that we need when you report a problem with our website.
Information collected with cookies.

For further details, see section 2.

This website can also contain links to other Opel websites or to websites of our Opel partners, authorized workshops, other affiliated companies or social media websites. When you click on such a link to any of such other Opel or third party websites, please be aware that these websites have their own data privacy policies. Please check their privacy policies when using these websites.

***** Please note: Only markets that feature iFrames with content from third parties need to localize the following paragraph *****

This website can also contain iFrames with content of other Opel websites or of websites of third parties. Opel is not responsible for third-party content presented in iFrames. The information presented therein is the sole responsibility of those website owners. Opel has no control or responsibility for the content of independent websites and provides this external content to its visitors for their convenience. As a result, when you visit a page containing such content, you may be presented with cookies from these third party websites. Opel does not control the distribution of these cookies. Please check the third party's privacy policy for more information.

***** End of paragraph *****

Your personal data will be processed to administrate and fulfil your requests and - when applicable - for individualized marketing and market research by us and by Opel Automobile GmbH (Bahnhofsplatz, 65423 Rüsselsheim am Main, Germany), as controllers as follows:

The data processing is based on Art. 6 (1) a) General Data Protection Regulation (GDPR) in case you provide your respective consent and/or on Art. 6 (1) b) GDPR in case of online requests.

We as controllers process your personal data as follows.

Data and Purpose(s)

Identification & contact details:

Contact information: Gender, salutation*, first name* , last name*, street*, postcode, city , phone number, e-mail address*
- To fulfil your request(s) – test drive request, request for a quote, service request, newsletter requests, general inquiries.

According to the nature of your request additional data elements maybe mandatory:

Model of interest information: model, body style, trim level, motorisation
- Fulfil your test-drive request and request for a quote

Actual vehicle information: Vehicle Identification Number (VIN), license plate model of actual vehicle, fuel type of actual vehicle,first registration date, odometer reading, vehicle drop off date/time, pickup date/time, Service type*, Courtesy car, preferred method of contact
- Fulfil your service request

Individual comments, request type*
- Fulfil your service request or general inquiry

Financing information: financing runtime / date, prepayment, rest credit insurance
- Fulfil your request for a quote for a used car

Selected Opel Partner
- Fulfil your test drive request, request for a quote(new and used car) or service request

Business Customer Data

Size of fleet, structure of fleet (passenger car or commercial vehicle), responsibility (user or chooser), information if Opel vehicle are already used in fleet
- Fulfil your general inquiry related to customer services, financing services, Opel products and enterprise associated topics

Marketing Opt in Data - when applicable -

Salutation, first name*, last name*, email address*, phone number, and related information provided by you (as part of / in association with your requests – see data in section 1 a - e)
- Customer service: e.g. invitations to events, information about (technical) updates relating to my vehicle/a vehicle of interest or any vehicle services, notification of maintenance / inspection / servicing due dates, or breakdown assistance.
- Customer information: Contact for e.g. communications for new and used vehicles, finance and leasing offers, dealer servicing, inspection and workshop offers or quality improvement measures for my vehicle.
- Advertising: Individual or personalised advertising of offers, products and services.
- Customer satisfaction surveys: Contact after purchase / service, e.g. regarding satisfaction with my vehicle or the services provided.

Information collected via cookies

Please see Section 7 for detailed information

The data elements marked with a * listed above in section 1-4 are mandatory and necessary to fulfil your request. You are therefore obliged to provide the data. In case you don’t provide the data we cannot fulfil your request.

Based on your user behaviour by browsing on our website, a pop-in might be shown to you offering a test drive, or a voucher for your model of interest. Please see Section 7 for detailed information regarding cookies.

Your personal data will be stored for the above-mentioned purposes for further three years after the last contact with Opel.

Recipients

We share your personal data for the below listed purposes with the following recipients:

Data / Purpose(s) / Recipient(s)

Identification & contact details

In relation to: Model of interest information, Actual vehicle information, Individual comments, Financing information, Selected Opel Partner.
- To fulfil customer/prospect requests, Customer service, Customer information, Advertising, Customer satisfaction surveys.
  - We and Opel Automobile GmbH share your personal data with the respective engaged processors (suppliers for IT-Service, market research and marketing services) to support the administration of the named purposes. In particular we share your personal data with following service provider(s):
    
    MRM McCann GmbH
    Großer Hasenpfad 44
    60598 Frankfurt

Business Customer Data

Size of fleet, structure of fleet (passenger car or commercial vehicle), responsibility (user or chooser), information if Opel vehicle are already used in fleet.
- To fulfil customer/prospect requests, Customer service, Customer information, Advertising, Customer satisfaction surveys.
  - In particular we share your personal data with following service provider(s):
    
    Conteam Below GmbH
    Am Brand 41
    55116 Mainz

Marketing Opt in Data - when applicable -

Salutation, first name*, last name*, email address*, phone number, and related information provided by you (as part of / in association with your requests – see data in section 1 a - e)
- To fulfil customer/prospect requests, Customer service, Customer information, Advertising, Customer satisfaction surveys.
  - When applicable, we share your personal data with your respective selected Opel Partner.

This website, email messaging, online services, advertisements and interactive applications use “cookies” for optimizing our services.

What is a “cookie”?

A “cookie” is a small file, typically of letters and numbers that we send to the cookie file of the browser on your computer’s hard disk by our web server. The main purpose of a cookie is to allow our web server to present the user with customized web pages that make the experience when visiting the Opel website more personal and better responding to the user’s individual needs. Some cookies are important for the functionality of this Website and are automatically activated when visited by the users. Some cookies allow us to provide the user with services and functions that best suit their needs, and to tailor our service to them to ensure easy and fast operation of the website.

What kind of cookies does this website use?

Opel may use three types of cookies on this website which are categorized as follows:

Essential Cookies
Performance Cookies
Persistent Cookies

Essential Cookies

Essential Cookies enable our users to navigate the website and use features. Without these Cookies, the requested services can not be provided, such as our Vehicle Configurator, Dealer Locator Function, or Request Forms.

We use Essential Cookies to:

Ensure that the web page functions and the functions are executed correctly, and
Allow you to save your selection in the Vehicle Configurator, and
Allow you to plan the route to your nearest dealer in the Dealer Locator.

Performance Cookies

Performance cookies collect information on how users use our website. They help us to improve the functionality of our website, see which areas are of greater interest to our customers, and to learn more about the effectiveness of our advertising campaigns. All this helps us to offer our users the services and functions that best meet their needs.

We use Performance Cookies to:

Create statistics on how our website is used
See how effective our advertising campaigns are, and;
Review non-person-related user behaviour, and thus improve our website.

Some of the Performance cookies are provided by authorized third parties, but we do not allow cookies to be used for purposes other than those mentioned above.

Persistent Cookies

So-called ‘Persistent Cookies‘ are stored on the user's computer or device in-between browser sessions. They are used to maintain settings or preferences and to improve the use of the website on the next visit. Some of these cookies are provided by authorized third parties.

We use ‚Persistent Cookies‘ to:

Provide Opel offers that we think may be of interest to our users,
Provide our media and advertising partners with information about your visit, so that they can offer targeted ads;
Share information with partners who offer a service on our website. The information is only shared to provide a service, product or function (e.g., colour selection function in the vehicle configurator) and is not used for other purposes.

Some ‚Persistent Cookies‘ are provided by authorized third-parties, but we do not allow cookies to be used for purposes other than those mentioned above.

This website contains web beacons (also called: “pixel tags”). A web beacon is often a transparent graphic image, usually no larger than 1 pixel x 1 pixel, that is placed on a website or in an e-mail that is used to monitor the on-line behaviour of the user visiting the website or sending the e-mail. Web beacons are used by third-party technologies (on this website those of Omniture Publish) to monitor the activity of the users to our website. It allows to track which computer accessed a certain website, when and from where (country/city level).

Opel uses for a continuous optimization of its marketing communication the analytical software “Omniture Publish” of Adobe Inc. It allows for tracking on-line behaviour in terms of time, geographic location and usage of this website. This information is collected via tracking pixels and/or cookies. The information gained via tracking pixels and/or cookies is anonymous and will not be connected to personal data. All information that is necessary for this analysis is stored on servers of Adobe Systems Incorporated in in London, United Kingdom. Opel does not share this information with any third party for its independent use. If you do not agree with the analyses, you can disagree here: http://www.adobe.com/privacy/opt-out.html

By using re-targeting cookies, we are able to make offers more interesting for our users. Re-targeting cookies are stored on the computer or on the device of the Internet user during browser sessions. They enable advertising of Opel products on partner and social media websites for users who have been interested in Opel products.

The insertion of these advertisements is completely anonymous based on a cookie technology. No personal data (such as IP address or similar) will be stored, nor will any user profiles be combined with your personal data. Furthermore, no user-related data about you will be communicated to any partner or social media website. Advertising is also completely anonymous.

You have the option at any time to deactivate the use of re-targeting cookies by clicking on the following link: http://www.turn.com/privacy/opt-out-of-the-turn-platform

In this section, we will inform you about the cookies used on our website. If you do not agree to the setting of individual cookies, you can deactivate the respective cookie by clicking on the name of the cookie. If there are no direct links to deactivation for some cookies, you can restrict the use of cookies in your browser settings, see point 8.

Cookies on the desktop website.

These online ad tracking cookies will show you relevant online advertising based on what you have viewed and clicked, as well as pages of our website that you have visited.

Cookie: Ad Pepper Media

Data collected via cookie: ...

Purpose(s): This online ad tracking cookie will show you relevant online advertising based on what you have viewed and clicked, as well as pages of our website that you have visited.